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FREQUENTLY ASKED
QUESTIONS

  • Are Nityasa products 100% natural?
    Yes. All Nityasa products are made using pure, natural, and organic ingredients. We avoid chemicals, charcoal, and synthetic additives to ensure they are safe for your rituals and the environment.
  • Can I use Nityasa products for daily puja?
    Absolutely! Our offerings like sesame oil, havan cups, incense dhoop, and organic diyas are designed for daily pujas, havans, and Vedic rituals.
  • Are your products eco-friendly?
    Yes. From ingredients like cow dung and soy wax to packaging materials, we prioritize eco-conscious and biodegradable solutions.
  • Do you deliver outside India?
    Yes. We offer worldwide shipping. International delivery timelines range from 10–15 business days, depending on location and customs clearance.
  • How long does delivery take within India?
    We process orders within 1–2 business days, and deliveries typically arrive within 5–7 business days.
  • How can I track my order?
    Once shipped, you’ll receive an email with your tracking number and link to track your package.
  • Can I return a product if I change my mind?
    Unfortunately, due to the sacred and perishable nature of our products, we do not accept returns for reasons like change of mind.
  • What if I receive a damaged or wrong product?
    Please email us at nityasa99@gmail.com within 24 hours of delivery with your order ID and photos/videos of the issue. We’ll be happy to assist with a replacement or refund if eligible.
  • What payment methods do you accept?
    We accept: Credit/Debit Cards (Visa, MasterCard, RuPay) UPI & Wallets (Paytm, Google Pay, PhonePe) Net Banking PayPal & International Cards (for overseas orders) Cash on Delivery (available for select pin codes in India)
  • Are online payments safe?
    Yes. All transactions on our site are encrypted and processed through secure payment gateways.
  • Do you accept wholesale or bulk orders?
    Yes! For wholesale pricing or custom gift sets (like Pooja Thali), email us at nityasa99@gmail.com with your requirements.
  • Can I customize a Pooja Thali or Coconut Candle?
    Definitely. We offer customization for bulk gifting and special occasions.

🌸 Didn’t find your answer?
Reach us at nityasa99@gmail.com and we’ll be happy to assist you.

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